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Customer reviews of Graham Herford Ltd

At Graham Herford Ltd we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Graham Herford Ltd

Graham Herford Ltd

Based on 103 customer reviews

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  • 5

    Graham and Kristan mad ebuying very easy.

    By Andrew M on 05 October 2018 | Verified purchase

    I have purchased a good few second hand cars over the years . I have to say the experience dealing with Graham and Kristian was second to none. They were very polite and professional and treated me with courtesy and respect which is not universal in this industry. They gave me a fair price for my part ex, and were accommodating arranging a test drive at a time that suited me. I would definitely recommend to anyone whos looking to buy a car.

    Reply from Graham Herford Ltd on 07/10/18

    We are delighted with your review Andrew, thank you ! Its so nice for us to receive such positive comments. We love what we do and we our passionate about delivering great cars with exceptional customer service. We hope you are very happy with your new Land Rover Freelander-thanks again and hope to see you again in the future. regards Graham & Kristian

  • 5

    Buying a second hand car the pleasant way

    By Donald R on 27 September 2018 | Verified purchase

    Excellent service from a company that knows its stock and listens to the customer's needs. My new vehicle was superbly presented and everything was precisely as had been agreed. I thoroughly enjoyed the drive home in what has clearly been a well cared for car throughout its life. Try as I might I cannot fault them.

    Reply from Graham Herford Ltd on 28/09/18

    Its great to receive such a nice review, so thank you very much. Also thank you for travelling up from Yorkshire to buy the Honda CR-V. We hope you continue to enjoy driving your new car and it proves to be a good vehicle for you to tow your trailer and caravan. regards Graham & Kristian

  • 5

    Great service and a great car

    By Rachel C on 21 September 2018 | Verified purchase

    We received very courteous and genuine service from Graham and have come away happy with our new car. More than happy to recommend to other people.

    Reply from Graham Herford Ltd on 27/09/18

    Thank you very much indeed for your kind review and for buying the Honda Jazz from ourselves. May we wish you many miles of safe and pleasurable motoring in your new car! regards Graham & Kristian

  • 5

    Excellent Customer Service

    By David R on 07 September 2018 | Verified purchase

    So far so good! We initially went to this company based on the excellent reviews it had, and we have to say that it's been a better experience than we hoped for. Graham Herford Ltd have been extremely helpful every step of the way; they offered us practical, no nonsense advice and were willing to go the extra yard to fit in with our requirements - oh, and we're very happy with our new car!

    Reply from Graham Herford Ltd on 10/09/18

    Thank you very much for your kind review David & for buying your new Honda CR-V from ourselves. We always do our very best to offer a straightforward, no nonsense experience to all of our customers & we appreciate you commenting on that. Thank once again for your Business. regards Kristian

  • 5

    Brilliant Buying Experience.

    By Chris R on 21 August 2018 | Verified purchase

    Cannot recommend Graham Herford highly enough! This is definitely a case of quality not quantity. From the first minute i phoned him to make a tentative enquiry regarding one of his cars for sale i felt at ease and i was treated with respect. Communication was second to none, no pushy selling and he was keen to answer any questions i had for him. He sold me a top quality car and i feel i got a tremendous deal out of it. I was so confident buying a used car from him that i didn't even go to see the car or test drive it, i requested the car to be delivered to my house and it wasn't a problem for them. The handover was very smooth and the polite driver turned up when he said he would. I'll be recommending this dealer to everyone i know looking to buy a car and Graham is the first person i shall contact when it's time for us to look for another car. Many thanks once again to Graham and his team. Chris Renton

    Reply from Graham Herford Ltd on 21/08/18

    Hi Chris, I must say I'm delighted you have given us such a fantastic review. We are passionate about treating everyone with respect and offering an outstanding customer experience whilst delivering only the highest quality used cars . Delivery for us is never a problem whether you live 5 miles or 500 miles away. Thanks again for sharing such a positive experience and we hope to see you again in the future when you next decide to change vehicles. regards Graham Herford & Kristian Woodall

  • 5


    By Nathan W on 17 August 2018 | Verified purchase

    Buying a car from Graham has been a pleasure. Graham and Christian are very polite and fair people. I was given a comprehensive history of the vehicle (including full service history and any paperwork relating to any work completed on the vehicle) including a test drive of the car which helped me to make my decision to purchase. Before I picked up the car Graham and Christian had given it a spotless clean, new brake pads and a full MOT. After 1 month of having the car I had a small problem develop historic to the car type and make. Graham and Christian fixed it for me with no hassle and at no extra cost and then returned the car to me fully cleaned direct to my home. I can not thank them enough for the work they have done and how professional they have been, I would thoroughly recommend them to anyone wanting to purchase a reliable vehicle from this dealer. They will absolutely be my first port of call should I look to buy another car in the future.

    Reply from Graham Herford Ltd on 22/08/18

    Thank you so much for the review Nathan. Its really nice to receive such positive feedback. Once again thank you for buying your Audi A4 S-Line from ourselves. Your business is much appreciated. Enjoy your new car ! regards Graham & Kristian

  • 5

    Excellent service, simple transaction

    By Martyn B on 17 August 2018 | Verified purchase

    We recently bought a car from Graham Herford Ltd and the experience was entirely pleasant and hassle-free. The staff could not have been more helpful. A problem was identified that required the car going in to the garage for repair before we could complete the purchase. The communication was excellent throughout; not once did we have to chase for an update on the progress of the repairs. This is a first in my experience! Based on the experience of this purchase, we would have no hesitation in recommending Graham Herford.

    Reply from Graham Herford Ltd on 17/08/18

    Thanks very much Martyn...we are delighted with your review ! We really appreciate you taking the time to review us with such kind comments. We hope that your new car serves you well and may we wish you many miles of safe and pleasurable motoring. regards Graham Herford & Kristian Woodall.

  • 5

    2012 Passat Esate - BRILLIANT Car & Service

    By Luke D on 26 July 2018 | Verified purchase

    Went too see a number of cars before I went to see them at Graham Herford Ltd. I was met previously by typical salesmen who were just trying to pull me into the office to get my money. Not the case at Graham Herford Ltd. Very relaxed appointment, no pushyness, very polite and helpful. His Employee was also very helpful and arranged pickup for me at the drop of a hat. VERY professional team & I will go back to them for my next car in the future. The car itself was exactly what I was after. In really good condition inside and out, clean as a whistle. Car buying can be stressful and a bit of a chew. But these guys made it easy and smooth and now I have a quality car. Over the moon as you can probably tell. Thanks again guys Luke -

    Reply from Graham Herford Ltd on 27/07/18

    As an owner of a business it is so nice to receive such a great review, so thank you very much Luke. We always do our very best to make buying your next car a straightforward no hassle experience. Once again-thank you for your business. We look forward to dealing with you in the future. Enjoy your new VW Passat ! regards Graham Herford

  • 5

    Good buying experience

    By Gareth D on 13 July 2018 | Verified purchase

    Graham was very easy to deal with and really quick to respond to a few teething issues with the new vehicle. All sorted promptly and a very happy customer here.

    Reply from Graham Herford Ltd on 17/07/18

    Thank you very much Gareth for buying your new Audi A4 from ourselves and for your review. Sometimes things do go wrong with vehicles and if they do we always do our very best to rectify any issues as quickly and efficiently as possible. Once again thank you for your business, it really is appreciated. regards Graham & Kristian

  • 5

    Purchase of a Nissan X Trail

    By Karen R on 01 July 2018 | Verified purchase

    The car was better than the pictures on the advert. It was a pleasure to do business with Graham Herford Ltd and I would recommend the company to anybody. Graham took time to ensure we were happy with everything before we purchased the vehicle. Because we were the first to enquire about this car he put other enquiries on hold until we had a chance to see and then buy it.

    Reply from Graham Herford Ltd on 02/07/18

    Its really nice to receive such a kind review, so thank you. Also thank you for travelling so far for your Nissan X-Trail. We hope that it serves you well and you have many miles of safe and pleasurable motoring ! regards Graham & Claire Herford & Kristian Woodall